CraftGuideAI primarily offers digital content and services. Due to the nature of these products, refunds are not generally provided. Exceptions may apply as outlined below.
01Refund eligibility
We may consider refunds under the following circumstances:
- Duplicate payments for the same service.
- Technical issues that prevent access to purchased content, and which cannot be resolved within a reasonable timeframe.
- Accidental charges, provided the refund request is made within 14 days of purchase.
02Refund request process
To request a refund, email us at info@innoteq.com or use the contact page with the following details:
- Order ID or proof of purchase.
- Description of the issue or reason for the refund request.
03Refund processing
Approved refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method used during the purchase.
04Changes to this Refund Policy
We reserve the right to modify this policy at any time. Updated policies will be posted here with the effective date.
Token purchase terms, including when unused tokens may be refunded, are also set out in our Terms and conditions.
Questions about this policy? Email info@innoteq.com or use the contact page.