Privacy Policy

01Information we collect

Personal information

When you register for an account, purchase tokens, or interact with our chat service, we may collect personal information such as your name, email address, username, password, and payment details. This information is necessary for creating and managing your account, processing transactions, and providing step-by-step craft guidance.

Non-personal information

We automatically collect non-personal information through cookies and similar technologies. This may include your IP address, browser type, operating system, referral URLs, pages visited, and time spent on our site. This information is used to analyze trends, administer the site, and gather broad demographic information.

Usage data

We gather data on how you interact with our services. This includes the project descriptions and questions you send, your feedback, and the AI responses you receive. This usage data helps us improve our service, refine our content, and better understand the needs of the people who use it. Please do not include sensitive personal information, private photos, or patterns you do not have permission to share in your messages.

02How we use your information

Providing services

We use your personal information to deliver our core services, including materials checks, numbered steps, checkpoints, substitutions, and troubleshooting for your craft projects. Your data enables our AI assistant to tailor guidance to the project, materials, tools, and experience you describe.

Improving our services

Data collected helps us to monitor and analyze usage trends and preferences, allowing us to improve our website, develop new features, and enhance the overall user experience. Feedback and interactions with our AI are instrumental in continuously evolving our service offerings.

Communication

We may use your contact information to send you service-related updates, such as changes to our policies, system notifications, and promotional materials, if you have opted in. You can always opt out of marketing communications without affecting the receipt of essential service messages.

Security and fraud prevention

Personal data is also used to verify your identity, maintain account security, and prevent fraud or unauthorized access. We implement strict verification measures and encryption protocols to protect your information from unauthorized access or disclosure.

03Cookies and similar technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve functionality. Cookies are small data files placed on your device when you visit our site. We use both session cookies (which expire after you close your browser) and persistent cookies (which remain until deleted). Details are in our Cookies policy.

Your choices

You have the option to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

04Data sharing and disclosure

Third-party service providers

We may share your personal information with trusted third-party service providers who assist in operating our website, processing transactions, generating chat responses, and performing data analysis. These third parties are contractually obligated to maintain the confidentiality and security of your information.

Legal requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information to protect our rights, privacy, safety, or property, and to enforce our Terms and conditions.

Business transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will ensure that the receiving party is bound by privacy obligations no less stringent than those in this Privacy Policy.

05Data security

We prioritize the security of your personal information. Our website is secured by encryption protocols (SSL/TLS), and we implement industry-standard practices to protect data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.

06Your rights

Depending on your jurisdiction, you may have the right to access, update, correct, or request deletion of your personal data. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us at info@innoteq.com. We will respond to your request within a reasonable timeframe.

07Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page, and the “Last updated” date at the top of the policy will reflect the most recent changes. We encourage you to review this policy periodically.